FAQs

Our prices for portable toilet hire always include the following:

  • Delivery & collection based on weekdays during working hours
  • Set-up & full on-site testing of toilets in situ at the event
  • All consumables – loos are fully stocked with loo rolls, soaps, hand towels & chemicals
  • 24 hour customer telephone hotline, should you need to contact us urgently.
  • VAT is included in the price quoted, unless specifically stated and is subject to the standard VAT rate on the date of the event - not at the time of booking.

All we need is power, a 13 amp socket will do. If you are hiring a generator then that is ok as well, as we can connect to a standard 16 amp supply on a c-form socket. Access to a water supply is sometimes helpful, depending on the event, but is not essential. However, these are details we will go through with you before you commit to hiring a unit.

No, all units come fully stocked with toilet paper, hand towels, soap etc and are ready to use once set up on site.

This will vary according to the number of guests attending and the duration of your event. Please call us to discuss your requirements.

We only hire out self contained towed trailer units that can be easily positioned. Your unit(s) will be delivered by a Land Rover Discovery 3, the industry leading 4 x 4 vehicle. It really is amazing what they can do and virtually guarantees a trouble free installation and extraction; even after the most inclement British weather! If you have any specific requirements or concerns about the positioning of your facilities or simply want to discuss your options then please do not hesitate to contact us.

If your event is less than two weeks away, the full balance needs to be paid in advance of delivery. If your event is more than two weeks away, we require a 25% deposit to secure your booking. We will then send you an invoice prior to your event which needs to be settled in full the week prior to your event. The preferred payment method for deposits and invoices is BACS online banking.

The single most important consideration is to ensure you have adequate space for a medium size van or 4x4 vehicle with trailer to deliver the toilet(s). As a rough guide, please allow 9ft width and 12ft height clearance at the site location. You will find the dimensions for each type of unit on the product pages of our website and additional space needs to be allowed for manoeuvring, turning and getting in to the mobile toilet unit. Toilets should be placed on flat, firm ground (ideally gravel, tarmac, concrete or hard-standing), but can also be on grass as long as it’s not too wet!). We don’t want to damage lawns or driveways when man-handling toilets into their final position, so it’s always worth having a ‘Plan B’ for where to site the units as unfortunately we cannot be liable for any accidental damage caused at the delivery address.

Absolutely. This is a particularly good idea during the winter. As all marquees are different, we would advise that your marquee company/event manager contact us to run through your requirements.

We provide an emergency hotline for our customers to call us on if there are any problems during the event. We will always try and solve any problems initially over the phone (sometimes people simply forget to turn on the power!), and if that fails then we will send out a technician to remedy the problem. You are not charged for this service, however if our technician is called out without due cause then a call-out charge will be payable.